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Building Effectiveness Across Boundaries |
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Interface Consulting, LLC |
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Workshops We Offer |
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Managers are now expected to be psychologists too; handling a diverse range of communication challenges for which they were never trained. Managers today are asked to listen to highly emotional employees, resolve a constant barrage of conflicts, motivate a workforce with diverse values and expectations, and create teams out of groups who had only worked as individuals. Couple that with fewer rewards and punishments being available to most managers. Relationship is the key way work gets done now. PRODUCTIVE RELATIONSHIPS© has been teaching people how to do just that for 17 years. Teaching managers the real skills and practical philosophy that allows them to build the relationships they need to get the job done everyday. The course is highly experiential and taught through the real problems people bring with them to class.
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Productive Relationships © |
COURSE RESULTS· Participants will be able to listen to difficult conversations and give accurate feedback of both facts and feelings in highly emotional situations rather than block communication that gets "too emotional".
· Participants will experience the power of disclosing emotion in developing relationships.
· Participants will know how to resolve conflict rather than avoid or escalate it.
· Participants will develop an in-depth understanding of where they err on the continuum of being too responsible versus not responsible enough. This concept is developed throughout the course in multiple contexts.
· Participants will significantly increase their ability to both give and receive acknowledgement.
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© 2000. Interface Consulting, LLC is a V2 Distributorship. |
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Register for an Interface Consulting Workshop: |
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Interface Consulting, LLC | info@interfaceconsultingonline.com | 303-814-3443 | 1-866-814-3443 |
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© Copyright 2005. All rights reserved. |
COURSE OUTLINE
Day 1 — Behavioral Outcomes: · Participants will understand how much they are really listening to themselves when they think they are listening to others. · Participants will understand how much of the emotional content of every conversation they are missing, misunderstanding, or blocking. · Participants will be able to hear, and feed back accurately, both the facts and the feelings of highly emotional conversations. · Participants will know the reflexes they use to block conversations that get ‘too emotional’, i.e. give advice, ask questions, etc.
Day 2 — Behavioral Outcomes: · Participants will experience the power of being fully present to someone’s communications as both sender and receiver. · Participants will be aware of their self-imposed limitation on the disclosure of their own emotions. · Participants will experience the power of open disclosure of their own emotions. · Participants will understand how honest disclosure opens up a relationship. · Participants will be aware of how the unwitting person directs confrontation away from a resolution. · Participants will practice and know how to proceed with confrontation they have been avoiding. · Participants will understand how they sabotage their own satisfaction in relationships.
Day 3 — Behavioral Outcomes: · Participants will understand how specific relationships have gotten ‘stuck’ due to being too responsible or not responsible enough. They will know what to do to get the relationships moving. · Participants will identify barriers to giving and receiving acknowledgements. They will identify what acknowledgements need to be delivered and commit to when they will deliver them. |
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The expected overall outcome of the course is: participants will be able to create better relationships by virtue of the way they handle the day-to-day problems and interactions so that more work gets done with less stress on both managers and employees. Organizations that have participated in Productive Relationships workshops include Procter & Gamble, Steelcase, Inc., Johnson & Johnson, Hewlett Packard, Dial Corp., Arizona Public Service, Scottsdale Insurance Co., and Coors Brewing Co. The overall format is experiential and group discussion oriented. The course requires active participation by those attending.
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