Missed Commitments? How Will You Handle It?
Lorrie Tietze
February 29, 2016
‘We’re sorry – we know that you had a 5:30 pm dinner reservation but earlier patrons are not leaving their tables. So we can’t seat you at this time.’ These weren’t the words that I wanted to hear when taking my family out to celebrate my son’s birthday. I had specifically selected this restaurant due to its upscale environment and menu – and we had arrived a little early to beat the dinner rush. This could have led to a