Articles

As organizations transition back to working face-to-face – either full time or part time, it is a good time to assess our human skills.  It is understandable if we are feeling a bit rusty in the communications department. Even though good communication skills are desperately needed during video calls, many people did not practice them.  They

During my last trip of 2021, I experienced a breach of behavior norms.  I was at the airport and standing in line to get cash from an ATM.  A man was standing in front of the ATM pushing buttons on his cell phone.  The ATM screen was blank and he wasn’t interacting with the ATM

Whenever someone comes to me and says that they need to talk or asks me to listen, I want to be the best listener that I can be.  Listening comes in different flavors so I first ask what type of listening is desired or needed.  I could be listening for the talker to give me

Over the past 18 months with COVID, I have been evaluating and exploring all aspects of my work – everything from what work I do to how I deliver the work to what value that work brings to clients.  I have also been consciously thinking about what it means to do ‘my best work’.  What

Much has been written recently about the re-evaluation of work as we emerge from COVID.  Many workers are going back to work but only with higher wages.  Many workers have decided that they like working remotely and are seeking a position that supports it.  Nearly everyone is re-evaluating what work means to them and how

Everyone and everything seems so much more portable today due to COVID.  More people are living where they want to live because they can work remotely.  Managers have discovered better ways for them to manage remote workers.  All of this has opened new possibilities for choosing where we want to work and how we want

As organizations re-adjusts to having people vaccinated and back in the office, I have been thinking about office culture and how it will also shift and re-adjust.  For example, prior to the pandemic, there was a reluctance to allow remote working.  I heard more than one manager ask, ‘How will I know that my folks are

Whenever we are asked what we think about something, we naturally think back to our experiences.  Those experiences form our perspective on a topic and consequently, our answer when asked a question.  Additionally, we tend to feel like our perspective is ‘the norm’ or ‘the mainstream’.  We make assumptions and judgements based on that perspective. 

As COVID vaccines are being administered to people all over, companies who closed their offices are now considering bringing their employees back to the office.  Some, with this consideration, will decide not to return at all.  For those that are coming back in some form, plans are being made.  And while it is possible to

Every year around this time I do a reflection of the past year.  What worked?  What didn’t work?  Where were good results produced?  What do I need to do better in the next year?  I strive to keep the analysis balanced between acknowledgement of success and acknowledgement of improvement.  But as I reflected on 2020,