“I can safely say that if Lorrie had not been present, the course would not have been a success.  Her sheer enthusiasm and professionalism shone through from the outset.  she ensured everyone in the team were extremely well engaged and levels of attention remained high – in spite of some unplanned IT outages.  The manner in which she dealt with the complex mix of ages, nationalities, and competence in my team was great to see and we learned a lot from her.”