The Cost of Unresolved Conflicts

When I teach project management skills, I am frequently asked:  What is Most Important Skill to Have as a Project Manager?  They are sure that my answer will be the technical skills of understanding the project plan and schedule.  Or being able to manage the cost model and run some elaborate cost analysis.  My answer almost always surprises the audience.  It is conflict resolution.  You must be superb at surfacing conflicts and facilitating conflict resolution if you want to be

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