JBK

From downsizing, to mergers, to changes in work systems and technology, to increase responsibilities on individuals, the old contract for how work is done is being changed. The question is – will people successfully adjust to these changes or be overwhelmed by them, taking productivity and profits with them? In the 20+ years that we […]

Managers are now expected to be psychologists too; handling a diverse range of communication challenges for which they were never trained.  Managers today are asked to listen to highly emotional employees, resolve a constant barrage of conflicts, motivate a workforce with diverse values and expectations, and create teams out of groups who had only worked […]